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Complaint Redressal policy of DIFC Branch:

Grievance Redressal Policy

It is ICICI Bank Limited (DIFC Branch)’s policy to ensure that:

  • All customers are treated fairly at all times.
  • All complaints, critical requests and issues raised by customers are dealt with courtesy and resolved on time.
  • Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution on their complaint.
  • Acknowledgement within 5 working days and total resolution within 30 working days.
  • The bank’s grievance redressal policy is available to customers on request.

Multi-channel customer service strategy: The bank’s customer service strategy is to enable to service customers through multiple channels. The various channels available to customers for redressal of issues are as follows:

 

Branch or your individual Relationship Manager

 

Tel:+971 43696400(8:30am to 5:30pm Monday to Friday) Closed on Saturday, Sunday & all public holidays

Email: complaints.difc@icicibank.com

Postal Address:
ICICI Bank Limited (DIFC Branch)
P O BOX 506529
DIFC, Dubai, UAE

Physical Address: ICICI Bank Limited, (DIFC Branch), Central Park Building, Office Tower 27-31 and 27-32, Level 27, DIFC Dubai, UAE

Further Escalation Contact:
Mr. Anil Dabke (SEO), ICICI Bank Limited (DIFC Branch)
Email: anil.dabke@icicibank.com
Tel No. +971 43696401

In case of any unresolved complaints you may then refer the same to the Regulator (DFSA):
Written complaints:
Physical Address: DFSA Complaints, PO Box 75850, Dubai, UAE
Fax: +971 (0)4 362 0801
Online complaints: https://www.dfsa.ae/Consumer/Complaints

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