Further Escalation Contact
Mr. Anil Dabke (SEO)
For unresolved complaints
Physical Address: DFSA, Level 13, The Gate,
PO Box 75850, Dubai, UAE
Fax: +971 (0)4 362 0801
Online complaints: www.dfsa.ae/Consumer/Complaints
Complaint Redressal policy of DIFC Branch
It is ICICI Bank Limited (DIFC Branch)’s policy to ensure that:
- All customers are treated fairly at all times.
- All complaints, critical requests and issues raised by customers are dealt with courtesy and resolved on time.
- Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution on their complaint.
- Acknowledgement within 5 working days and total resolution within 30 working days.
- The bank’s grievance redressal policy is available to customers on request.
Multi-channel customer service strategy: The bank’s customer service strategy is to enable to service customers through multiple channels. The various channels available to customers for redressal of issues are as follows:
| Tel | +971 43696400(8:30am to 5:30pm Monday to Friday) Closed on Saturday, Sunday & all public holidays |
| complaints.difc@icicibank.com | |
| Postal Address | ICICI Bank Limited (DIFC Branch) P O BOX 506529 DIFC, Dubai, UAE |
| Physical Address | ICICI Bank Limited, (DIFC Branch), Central Park Building, Office Tower 27-31 and 27-32, Level 27, DIFC Dubai, UAE |